Refund policy

Effective Date: August 29, 2026

Welcome to IkaFashion. We value our customers and are committed to providing quality men’s fashion products and a smooth shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy explains when and how you can request a return, exchange, replacement, or refund.

By placing an order through our website, ikafashion.com, you agree to the terms described below.

1. About IkaFashion

Store Name: IkaFashion
Website: ikafashion.com
Email: ikafashion82@gmail.com
Phone: 7477659747
Business Category: Men’s Fashion
GST No.: 19FFTPP0270L1ZO

Business Address:
Haridas Pur, P.O. Jaigir Chak
P.S. Moyna, Dist. Purba Medinipur
West Bengal – 721644, India

Our goal is to provide fashionable, comfortable, and quality men’s clothing and accessories while maintaining a customer-friendly return and refund process.

2. Return Eligibility

Customers may request a return if the product received is eligible under the conditions mentioned in this policy.

To be eligible for a return, the following conditions generally apply:

• The return request must be submitted within the applicable return period mentioned on the product page or at the time of purchase.
• The product must be unused and unworn.
• The product should be in its original condition.
• All original tags, labels, packaging, and accessories should remain attached and intact.
• The product should not have been washed, altered, damaged, stained, or misused.
• The product should be returned with the original invoice/order details wherever applicable.
• The product must not be damaged after delivery due to customer handling.

For hygiene, safety, and product-specific reasons, certain products may not be eligible for return. Product-specific return conditions displayed on the product page will take precedence where applicable.

3. Items That May Not Be Eligible for Return

Certain products may be excluded from our return or exchange facility because of their nature or hygiene requirements.

Non-returnable items may include:

• Products specifically marked as non-returnable.
• Products that have been worn, washed, altered, or used.
• Products damaged because of improper customer handling.
• Products with removed or damaged tags.
• Products returned without their original packaging where packaging is required.
• Products damaged through normal wear and tear.
• Products that have been customized or altered according to customer instructions.
• Products returned after the applicable return window.
• Products that cannot be resold due to hygiene or safety concerns.

If a product is specifically identified as non-returnable on its product page, the product-specific terms will apply.

4. Wrong, Damaged, or Defective Products

We take care to inspect and pack orders before dispatch. However, if you receive a product that is damaged, defective, incorrect, or materially different from the product ordered, please contact us as soon as possible.

Customers should contact us at:

Email: ikafashion82@gmail.com
Phone: 7477659747

When contacting us, please provide:

• Order number
• Customer name
• Registered phone number or email address
• Product name
• Description of the issue
• Clear photographs of the product
• Photographs of the outer packaging, where relevant
• Unboxing video, if available

Providing photographs or an unboxing video can help us investigate delivery-related issues more efficiently.

We may review the submitted information and determine whether the product qualifies for replacement, return, exchange, or refund.

5. Return Request Process

To request a return, please contact our customer support team using the contact details provided in this policy.

Your return request should include your order number and the reason for requesting the return.

After receiving your request, our team may review the order and provide return instructions if the product qualifies.

Please do not send products back to the business address without receiving return instructions from our support team. Unauthorized returns may not be processed.

Once return instructions are provided, the customer must follow the specified packaging and shipping requirements.

6. Product Condition for Returns

Customers are responsible for ensuring that returned products are properly packed.

Returned fashion products should be:

• Unworn
• Unwashed
• Unaltered
• Free from stains, marks, odors, or damage
• Packed securely
• Returned with original tags and packaging
• Accompanied by relevant order information

If the returned product does not meet the applicable conditions, we reserve the right to reject the return or reduce/refuse the refund where permitted by applicable law.

7. Size-Related Returns or Exchanges

Men’s fashion products may vary in fit depending on style, material, and design.

Before placing an order, customers are encouraged to carefully review the size chart and product information provided on the website.

If a size-related return or exchange is permitted for the particular product, the customer must submit the request within the applicable return period.

A size exchange is subject to product availability. If the requested replacement size is unavailable, we may provide another applicable resolution depending on the circumstances and product terms.

Products that have been worn, washed, altered, or damaged may not qualify for a size exchange.

8. Exchange Policy

Where exchange is available, customers may request an exchange for an eligible product subject to availability.

Exchange eligibility may depend on:

• Product category
• Product condition
• Size availability
• Return window
• Stock availability
• Product-specific terms

If the replacement product is unavailable, we may offer another resolution where applicable.

An exchange does not automatically apply to every product. Customers should check the product's return/exchange terms before placing an order.

9. Refund Policy

If a return is approved and a refund is applicable, the refund will generally be initiated after the returned product has been received and inspected.

The refund amount may depend on the condition of the returned product and the applicable terms of the order.

Refunds may be issued through the original payment method or another applicable method, depending on the payment method used and operational availability.

For Cash on Delivery orders, where a refund is approved, customers may be asked to provide accurate payment or bank details necessary to process the refund.

Customers are responsible for providing correct refund information. IkaFashion will not be responsible for delays or failed transfers caused by incorrect information supplied by the customer.

10. Refund Processing Time

After an eligible returned product is received and successfully inspected, we will initiate the applicable refund process.

The time required for the refund to appear in the customer's account may vary depending on:

• Payment method
• Bank or financial institution
• Payment gateway
• Processing schedules
• Weekends and public holidays

Although we aim to process approved refunds promptly, the actual crediting time may be outside our direct control.

11. Shipping and Return Charges

Shipping charges associated with the original order may not always be refundable.

Where a return is requested because of customer preference, such as a change of mind, incorrect size selection, or ordering the wrong product, return shipping charges may be the customer's responsibility where applicable.

If the product received is incorrect, defective, or damaged due to an issue attributable to IkaFashion or the delivery process, we may provide an appropriate resolution according to the circumstances.

Any applicable return shipping conditions will be communicated during the return process.

12. Failed Delivery and Undelivered Orders

Customers are responsible for providing an accurate and complete shipping address and reachable contact information while placing an order.

An order may be considered undelivered or returned to the sender if:

• The address is incomplete or incorrect.
• The customer is unavailable for repeated delivery attempts.
• The customer refuses delivery.
• The customer does not respond to delivery-related communications.
• The delivery cannot be completed for reasons attributable to the customer.

Additional shipping or re-dispatch charges may apply where permitted.

For Cash on Delivery orders, repeated refusal or failure to accept an order may affect the availability of COD services for future purchases.

13. Order Cancellation

Customers may request cancellation of an order before it has been dispatched, subject to our ability to process the request.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return process after delivery, if the product is eligible.

We cannot guarantee cancellation requests received after order processing or dispatch.

14. Sale and Promotional Products

Products purchased during special sales, promotional campaigns, clearance events, or discount offers may be subject to specific return and exchange conditions.

Any special return terms displayed during a promotional campaign or on the relevant product page will apply to that purchase.

Customers are advised to review the applicable terms before completing their order.

15. Partial Returns

Where multiple products are included in a single order, customers may be permitted to return only an eligible item rather than the entire order, subject to product-specific conditions.

Any refund will be calculated based on the eligible returned item and applicable charges or discounts.

Promotional discounts, bundle offers, or other benefits may be recalculated if only part of an order is returned.

16. Return Inspection

All returned products may be inspected after receipt.

Inspection may include checking:

• Product condition
• Tags and labels
• Packaging
• Signs of use
• Damage or stains
• Product authenticity
• Product correspondence with the original order

If the returned product passes inspection and satisfies the applicable return requirements, the return will be approved and the applicable refund or exchange will be processed.

If the product does not meet the requirements, the return may be rejected.

17. Fraudulent or Abusive Return Requests

IkaFashion reserves the right to investigate suspicious, fraudulent, or abusive return activity.

Examples may include:

• Repeatedly returning used products.
• Returning a different product from the one purchased.
• Returning products intentionally damaged after delivery.
• Providing misleading information.
• Repeatedly placing and refusing Cash on Delivery orders.
• Attempting to exploit promotional or refund systems.

Where permitted by law, we may restrict or refuse future orders or return requests associated with fraudulent or abusive activity.

18. Customer Responsibilities

Customers are responsible for:

• Providing accurate order and delivery information.
• Checking product details and size information before purchase.
• Keeping products in suitable condition.
• Retaining original tags and packaging until satisfied with the purchase.
• Reporting damaged or incorrect products promptly.
• Packaging returned products securely.
• Providing accurate refund information when requested.

Failure to follow these requirements may affect return or refund eligibility.

19. Policy Changes

IkaFashion reserves the right to update, modify, or amend this Return & Refund Policy when necessary.

Changes may be made due to operational requirements, product categories, payment methods, legal requirements, or improvements to our customer service processes.

The updated policy will be published on our website. Customers are encouraged to review this page periodically.

The policy applicable to an order will generally be determined by the terms applicable at the time the order was placed, subject to applicable law.

20. Contact Us

If you have questions regarding returns, exchanges, refunds, damaged products, or any other issue related to your order, please contact us.

IkaFashion

Email: ikafashion82@gmail.com
Phone: 7477659747

Address:
Haridas Pur, P.O. Jaigir Chak
P.S. Moyna, Dist. Purba Medinipur
West Bengal – 721644, India

Our customer support team will review your request and provide the appropriate guidance according to the applicable return and refund terms.

21. Final Note

At IkaFashion, customer satisfaction is important to us. We aim to make the return and refund process as straightforward and transparent as possible while maintaining fair policies for both customers and our business.

We encourage customers to carefully check product descriptions, size charts, availability, and applicable return conditions before placing an order. If you experience any issue with your purchase, please contact us promptly so that we can review the matter and work toward an appropriate resolution.

Thank you for shopping with IkaFashion.